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Clean My Air Furnace and Duct Cleaning Ltd. is committed to protecting the privacy of its customers in accordance with Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. The following Privacy Policy Disclaimer is a general template and does not constitute legal advice; it should be reviewed and customized with a qualified legal professional before use.

Purpose of this policy

Clean My Air Furnace and Duct Cleaning Ltd. (“Clean My Air”, “we”, “us”) explains in this policy how personal information is collected, used, disclosed, and protected in the course of providing residential and commercial furnace and duct cleaning and related services. This policy is intended to meet the transparency and openness requirements under Alberta PIPA and, where applicable, PIPEDA.

Scope and consent

This policy applies to all personal information about identifiable individuals that we collect in Alberta in connection with our services, including information from customers, prospective customers, website visitors, suppliers, and other business contacts. By providing personal information to us, booking services, or using our website or social media pages, you consent to the collection, use, and disclosure of your personal information as described in this policy, subject to your rights under applicable privacy laws.

What personal information we collect

We may collect the following types of personal information, as reasonably necessary for our business purposes:

Contact information (name, address, email, phone number).
Service information (service address, type of service requested, property details relevant to HVAC work, appointment history).
Billing and payment information (invoices, payment method details, transaction records; payment card details are handled in accordance with industry standards and may be processed by third‑party payment processors).
Communication records (emails, text messages, phone logs, customer feedback or reviews).

We limit collection to what is reasonable for the purposes identified and as permitted or required by law.

How and why we use personal information

Clean My Air uses personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Typical purposes include:

Scheduling and performing services, quotations, inspections, and follow‑up visits.
Communicating regarding appointments, service recommendations, invoices, and customer support.
Processing payments and maintaining accounting and business records.
Managing customer relationships, including warranty, maintenance reminders, and limited service‑related marketing or promotions (subject to consent and applicable anti‑spam rules).
Meeting legal, regulatory, tax, insurance, and security obligations.

If Clean My Air wishes to use personal information for a new purpose not described in this policy, additional consent will be obtained when required by law.

Disclosure of personal information

We may disclose personal information to third parties in limited circumstances, including:

Service providers and contractors who perform services on our behalf (for example, IT support, payment processors, accounting professionals, marketing or communication providers), who are required to protect the information and use it only for the services they provide to us.
Business partners, insurers, and professional advisors, to the extent reasonably necessary for managing and protecting our business.
Law enforcement, regulators, government bodies, or other parties where required or authorized by law, court order, or to protect our legal rights, property, or safety.

We do not sell customer personal information to third parties.

Storage, location, and safeguards

Personal information may be stored in paper files or electronic systems at our offices or at secure facilities of our service providers, which may be located inside or outside Alberta or Canada, subject to contractual and legal protections. Clean My Air uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Accuracy, access, and correction

We make reasonable efforts to ensure that personal information is accurate, complete, and up to date for the purposes for which it is used. Individuals have the right, subject to limited exceptions in Alberta PIPA and applicable federal law, to request access to their personal information held by us and to request corrections to inaccurate information.

Requests for access or correction should be made in writing to our Privacy Officer using the contact information below; we may require verification of identity and may charge a reasonable fee as permitted by law, with advance notice.

Retention and disposal

Clean My Air retains personal information only as long as reasonably necessary to fulfill the purposes identified in this policy, to meet legal or business requirements, and to resolve disputes. When personal information is no longer required, it is securely destroyed, erased, or anonymized in accordance with applicable laws and our internal retention policies.

Your choices and withdrawal of consent

Subject to legal and contractual restrictions and reasonable notice, individuals may withdraw their consent to our collection, use, or disclosure of their personal information. Withdrawal of consent may affect our ability to provide certain products or services; we will explain any consequences of such withdrawal at that time, as required by law.

Individuals may also opt out of receiving non‑essential marketing communications from Clean My Air at any time by using the unsubscribe mechanism in our electronic messages or by contacting us directly.

Privacy breaches

If a privacy breach involving personal information occurs, Clean My Air will assess the incident and, where required by Alberta PIPA or other applicable laws, notify the Office of the Information and Privacy Commissioner of Alberta and affected individuals if there is a real risk of significant harm. We will also take reasonable steps to reduce the risk of harm and prevent similar incidents in the future.

Third‑party websites and services

Our website or social media pages may contain links to third‑party websites or services that are not operated by Clean My Air. This policy does not apply to such third parties, and we are not responsible for their privacy practices; individuals should review the privacy policies of those organizations before providing personal information.

Contacting our Privacy Officer

Questions, concerns, access or correction requests, complaints, or withdrawal of consent requests regarding this policy or our privacy practices may be directed to:

Privacy Officer

Clean My Air Furnace and Duct Cleaning Ltd.

[101-5101-50st Leduc Ab Suite 942, T9E0B9]

[cleanmyairfdc@gmail.com]

We will respond to privacy‑related inquiries within a reasonable time and in accordance with Alberta PIPA and any other applicable privacy legislation.

Disclaimer

This Privacy Policy Disclaimer is provided for general informational purposes to communicate how Clean My Air Furnace and Duct Cleaning Ltd. manages personal information under Alberta and Canadian privacy laws. It does not replace the need for organization‑specific legal review, and Clean My Air may update or modify this policy at any time, with changes made available through our usual communication channels or on our website.

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